Hotel Tech platform — FDS Cards Ltd
Last updated: 30 May 2026
These Terms of Service ("Terms") govern your access to and use of the Hotel Tech platform, including the Hotel Tech Loyalty admin application at loyalty.hotel-tech.ai, the Hotel Loyalty member mobile app, the Hotel Staff scanner app, embeddable widgets (chat, booking, lead capture, review forms), and any related APIs and integrations (collectively, the "Service"). The Service is operated by FDS Cards Ltd, a company registered in England and Wales (the "Company", "we", "us").
By creating an account, embedding our widgets, or otherwise using the Service, you ("you", "Customer") agree to be bound by these Terms.
Hotel Tech provides hospitality and retail businesses with software tools that include but are not limited to: customer relationship management, loyalty program management, booking engine, AI-powered chat assistance, lead capture, post-stay review collection, mobile member experience, staff scanner tools, and third-party integrations (including Stripe, Smoobu PMS, and Meta Messenger).
You agree not to use the Service to:
You retain all rights, title and interest in the data you submit to the Service ("Customer Data"). You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Data solely to provide and improve the Service.
Personal data of your end users (your hotel guests, customers, leads) is processed by us as a data processor on your behalf as data controller. Our Privacy Policy at /privacy describes how personal data is handled.
You are responsible for obtaining all required consents from your end users for the personal data you submit, and for honouring deletion and access requests from them. We will assist with such requests as required by law.
The Service integrates with third-party platforms including Stripe (payments), Smoobu (property management), Meta (Facebook Messenger), Apple Wallet, Google Wallet, OpenAI, Anthropic, and others. Your use of those integrations is also governed by the respective third-party terms. We are not responsible for the availability, accuracy or behaviour of third-party services.
Paid plans are billed in advance on a monthly or annual basis depending on your plan. Fees are non-refundable except as required by law. Failure to pay may result in suspension or termination of your account. Trial periods, where offered, may be revoked at any time and convert to paid plans automatically unless cancelled before the trial end date.
We aim for high availability but do not warrant uninterrupted operation. We may perform scheduled maintenance and, in emergency cases, unscheduled maintenance. We are not liable for downtime caused by third-party service providers, force majeure events, or factors outside our reasonable control.
The Service, including its software, design, trademarks, and documentation, is and remains the exclusive property of FDS Cards Ltd. Nothing in these Terms transfers any of our intellectual property rights to you, except for the limited right to use the Service in accordance with these Terms.
Each party agrees to keep the other's non-public business and technical information confidential and use it only for purposes of these Terms.
You may terminate your account at any time from your admin settings or by contacting us. We may suspend or terminate your access if you materially breach these Terms, fail to pay due fees, or if required by law. On termination, we will provide a reasonable window during which you may export your Customer Data; thereafter we may delete it in accordance with our data retention practices.
The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your specific requirements or be error-free.
To the maximum extent permitted by law, FDS Cards Ltd's total liability arising out of or in connection with these Terms, whether in contract, tort, or otherwise, is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. In no event will we be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
You agree to indemnify and hold harmless FDS Cards Ltd and its officers, employees and contractors from any third-party claims arising out of your use of the Service in violation of these Terms, your Customer Data, or your violation of applicable law.
We may update these Terms from time to time. Material changes will be notified by email to the account contact email or via an in-app notice. Continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law grants you a right to bring proceedings in your country of residence.
For questions about these Terms, contact us at:
FDS Cards Ltd
25 Cabot Square, Canary Wharf
London E14 4QZ
United Kingdom
Email: info@fds-cards.co.uk